Refund Policy

Refund Policy for TrashMCPE:

Thank you for choosing TrashMCPE as your Minecraft server store for in-game purchases. We strive to provide an enjoyable and satisfying experience for all our players. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy outlined below:

  1. Refund Eligibility:

    • In-Game Purchases: Refunds for in-game purchases, such as VIP ranks or in-game credits, are generally not available. Once a purchase is made and the in-game item or currency is delivered, it becomes the property of the player. However, exceptions may be made in cases of proven fraud, technical issues, or unauthorized purchases.
  2. Requesting a Refund:

    • If you believe you are eligible for a refund based on the exceptions mentioned above, please contact our customer support within 3 days from the date of purchase.
    • Provide your purchase details, including the transaction ID and a clear explanation of the reason for the refund request.
    • Our support team will review your request and respond to you in a timely manner.
  3. Refund Decisions:

    • Refund requests will be evaluated on a case-by-case basis, taking into consideration the eligibility criteria stated above.
    • We reserve the right to deny refund requests that do not meet the stated criteria or are deemed to be in violation of our terms of service or refund policy.
  4. Chargebacks:

    • If a chargeback or dispute is initiated by a player without contacting our support team first, it may result in the permanent suspension of their account and denial of any future refund requests.